Availability & practical questions
Questions families ask first.
KolkataLive
HowrahLive
MumbaiWaitlist
Navi MumbaiWaitlist
Coverage is confirmed locality by locality. Selecting Mumbai or Navi Mumbai in the booking form records a waitlist enquiry; no booking amount is due.
Why would we choose Home Setup if it costs more per session?
With a Home Setup, the machine and RO system are installed at home and used only by one patient, so nothing is brought in and taken away at each visit. Families planning dialysis at home over many months often prefer that. Dialysis on Wheels costs less per session and needs no deposit, which suits families who are starting out or need home dialysis for a shorter period.
What happens to the ₹1,50,000 deposit?
It is a refundable security deposit for the equipment installed in your home. It is returned when the setup ends and the equipment is handed back. The Care Manager will take you through the exact terms before installation.
What does the ₹500 booking amount do?
Diagnex first reviews the prescription, reports, home readiness, locality and preferred slot. The Care Manager then explains the booking step. The ₹500 booking amount is collected only after that review, is adjusted against the session bill and is not refundable once paid. Payment is not collected on this website page.
Why do you ask for viral marker reports?
Dialysis teams use them to plan equipment and infection-control arrangements before treatment. A positive result does not by itself determine whether home dialysis is suitable; the treating nephrologist and the operational team review the required pathway.
Who decides whether dialysis at home is right for the patient?
The treating nephrologist. Diagnex coordinates the arrangement at home, and Care Managers do not diagnose, prescribe or change treatment.
Can we start on Wheels and move to a Home Setup later?
The arrangement can be reviewed as the patient's needs, home setup and treating nephrologist's advice change. Speak to the Care Manager before changing the operating model.
This page is not for emergencies. If the patient's condition suddenly worsens, call 112 or go to the nearest hospital.